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Customer Service

Welcome to our Customer Service area. You may find the answers to the questions you have in our FAQ, if not please use the contact details at the bottom of this page.

Frequently Asked Questions

How long will my order take to arrive?

Delivery times as follows:

UK Standard Delivery 2 - 3 working days

Overseas 5-10 working days.

Orders placed Saturdays, Sundays and Bank Holidays will be dispatched on the next working day.Orders placed after 1:30pm (weekdays) will be dispatched the next day.

Royal Mail Special Delivery (next day) must be placed before 1.30pm. After this time Royal Mail Special Delivery (next day) will be processed and dispatched the following day.

How do I return an item?

You can find all the revelant information on returning an order back to us at point number 9 in our Terms & Conditions.

Have you received the item I returned? recommends that returns are sent via a method of recorded delivery so we can track if it has been delivered back to us, as we cannot be held responsible for undelivered items. Please note that you will be reimbursed for the cost of returning the item once we have received a receipt of postage (scanned or an image sent to

What if I have received my order but an item is incorrect or missing?

If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. Please contact to arrange this. If you wish to return goods to the returns address is:

Returns Dept.
4-6 Thortons Arcade
United Kingdom

Contact Details

If you have any queries regarding orders you have placed or received, or about anything you have seen on the besthairbrands online shop, then please contact us at:

or alternatively you can call on: 0113 2450779

or post to:

FAO: Emily Jones
4-6 Thorntons Arcade
United Kingdom

 We will endeavour to respond to your quesions and queries as soon as possible.

Company Registration Name: LLP
Place of registration: Companies House, Crown Way, Cardiff, CF14 3UZ
Companies Registered Address: 4/6 Thornton.s Arcade, Leeds, LS1 6LQ
Company Number: OC339619
Contact Number: 0113 2450779

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