Search By Hair Type
Brands
Latest Offers & Newsletter
Sign up to our newsletter for unique offers and the latest news on products
Gift Wrapping
Gift Voucher
Westrow Hair Logo

Terms & Conditions

The laws of England and Wales apply.
Please read our terms and conditions carefully. Your use of the besthairbrands.com website and purchase of our products on it means that you agree to the following terms and conditions. Shopping with besthairbrands.com

You can order from us in the following ways:

1. Online via the website
2. via email to sales@besthairbrands.com
3. by cheque or postal order (made out in UK Pounds Sterling) please post it with a copy of your order to the following

We currently do not offer the service to order goods over the telephone.

address:
besthairbrands.com Orders Dept.
4-6 Thorntons Arcade
Leeds
LS1 6LQ
United Kingdom

Cheques to be made payable to besthairbrands.com
(please note that all cheque orders will not be dispatched until your cheque has cleared our bank - this can take 5-7 working days)

1. PLACING AN ORDER

1.1 When you place an Order for a Product in any of the ways listed above you are agreeing to buy it for the price stated, subject to these Terms.

1.2 When you place an Order online we will send you and email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. If a Product is not available we will endeavour to let you know via email.

1.3 besthairbrands.com reserves the right to cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion. If an order is cancelled, any payment made for the Products will be refunded in full. This does not affect your Statutory Rights.

1.4 All new Orders are deemed separate and each is treated individually.

1.5 We endeavour to ensure that all prices on besthairbrands.com are accurate but errors may occur. If we discover an error in pricing of the Products in your order we will inform you as soon as possible using the contact details you have supplied us with. We will then give you the option of re-confirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.

1.6 Prices are quoted on besthairbrands.com in UK Pounds Sterling - outside the UK your credit card company will charge you in your local currency at the current rate. Please note that both charges and refunds are in UK Pounds Sterling and besthairbrands.com cannot be held responsible for any loss due to exchange rate fluctuations.

1.7 Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.

2. PAYMENTS

2.1 You must pay for your Order before it is delivered and you can do so by credit card, debit card, cheque or Postal Order. We regret that we cannot accept Visa Electron Cards on site.

2.2 If your delivery address is outside the UK and you order online you must pay by credit card.

3. CREDIT CARDS

3.1 Orders may be processed online or via email using a credit or debit card (Visa, MasterCard, American Express, Delta and Switch/Solo).

3.2 To ensure that shopping online is secure, your credit/debit card details will be encrypted to ensure that these details cannot be intercepted by a third party.

3.3 Your credit card company may also carry out security checks to confirm that your order is genuine.

3.4 All Orders are subject to our own security and credit card verification procedures. besthairbrands.com reserves the right to withhold any Order that has failed to be verified. Should there be any problem with verification of your card details you will be notified via email.

4 CHEQUE OR POSTAL ORDER

4.1 In the UK, you may pay by cheque or Postal Order if you wish.

4.2 Please make cheques payable to besthairbrands.com. Remember to include a copy of the order, your contact details and delivery address.

5. AVAILABILITY

5.1 We endeavour to keep besthairbrands.com as up to date as possible but cannot guarantee that a particular Product will always be available. If we are unable to supply a Product you will be refunded for it or offered an alternative.

5.2 All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you via email, where possible, and will either refund you for that item or provide you with further information regarding future availability.

6. DELIVERY

6.1 besthairbrands.com delivers to destinations inside and outside the UK.

6.1a All Styling irons are sent by Royal mail Recorded Delivery or Royal mail Special Delivery. Please specify an address where someone will be there to sign for the delivery.

6.2 Postage cost are as follows: Postage UK £2.10 + 55p per item, Next day £3.60 + 55p per item, Europe £3.60 + 70p per item, Scandinavia £4.60 + £1 per item, Worldwide £7.50 + £1per item, 

Europe contents insurance add £3.50 + 70p per item, Worldwide £7.50 + £1per item.

European orders on items of 750ml or above will carry a £1.50 shipping surcharge, Items of 1000ml or over will carry a £2.50 shipping surcharge.

Worldwide orders on items of 750ml or above will carry a £2.50 Shipping surcharge, Items of 1000ml or over will carry a £4 shipping surcharge. 

6.3 Delivery outside the EU may be subject to local import taxes, which are your responsibility when they apply. Unfortunately we cannot advise you what these charges will be and besthairbrands.com is not responsible for them.

6.4a Orders are dispatched either via Royal Mail (Standard Class) or Royal Mail special delivery next day. A signature is required for Royal Mail special delivery, so please specify an address where someone will be able to sign for your parcel.

6.4b Delivery times as follows: within UK 2 - 3 working days, Overseas 5-10 working days. Orders placed after 3pm (weekdays) will be dispatched the next day. Orders placed Sat/Sun will be dispatched on the next working day (excluding bank holidays). All orders for Royal Mail Special Delivery next day have to be received before 1.30pm after this time Royal Mail Special Delivery next day will be processed the following day.An item cannot be treated as lost/undelivered until 15 working days after item dispatch date.20 working days for overseas orders. 

6.5 We regret that we can only track orders sent via Royal Mail Special Delivery next. Those sent via Royal Mail standard delivery cannot be tracked..

6.6 We will make every effort to deliver within the time stated on besthairbrands.com but we will not be liable for any loss caused to you by late delivery.

6.7 Please Order from besthairbrands.com with enough lead-time to prevent any loss or disappointment resulting from the delivery time as besthairbrands.com cannot be responsible for this.

6.8 This does not affect your Statutory Rights as the consumer.

7 COPYRIGHT AND TRADE MARKS

7.1 All content of this site, including text, images, source codes, logos, icons and photos and all other material, is the property of besthairbrands.com or its content providers and is protected by the United Kingdom and international copyright laws.

7.2 The site is for personal use only and users may not exploit any part of the content in any way without the written permission of the copyright owner. All rights reserved.

7.3 Permission is granted to print and electronically copy portions of the besthairbrands.com site for the sole purpose of placing an order with besthairbrands.com or using this website as a shopping resource. Any other use of this website and its materials, including reproduction for purposes other than those noted above, modification, distribution, or republication without the prior written permission of besthairbrands.com, is strictly prohibited.

7.4 besthairbrands.com does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on besthairbrands.com belong to their respective owners.

8 PRIVACY AND DATA PROTECTION

8.1 besthairbrands.com is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998..

8.2 When you place an Order, we may ask you for certain information and you may submit personal data to besthairbrands.com (for example your name, phone number, postal address, email address, contact and bank/credit card details). We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your Order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse Orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

8.3 By making an Order and submitting your data you agree to this use.

8.4 We will never collect sensitive information about you without your explicit consent.

8.5 At no time will any information gained about you be passed on to any third-party for marketing purposes.

9 RETURNS

9.1 You have the right to cancel your order at any time up to 7 working days after the day following the delivery of the goods by contacting our Customer Services department by email or post. Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new. If you have any questions about the goods or need help on deciding whether or not to keep them, please contact Customer Services for more information.

9.2 We do accept goods back at besthairbrands.com, however only in the following circumstances:
We accept goods back, for any reason, that have been unused.
We cannot accept goods back that have been used.

9.3 If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given.

9.4 If you have any questions about the goods or need help on deciding whether or not to keep them, please contact email info@besthairbrands.com for more information.

9.5 If you have received the wrong goods, we will make sure that you receive the correct goods at no extra cost, and will bear all costs for the return of the products. Please contact returns@besthairbrands.com to arrange this. If you wish to return goods to besthairbrands.com the returns address is:

Returns Dept.
besthairbrands.com
4-6 Thortons Arcade
Leeds
LS1 6QL
United Kingdom

9.6 If your item/s have been damaged in transit, please inform us within

5 days of recieving your package. We ask that you return it to us with all
the original packaging, any Royal Mail packaging and your invoice, with a
covering letter to the address above.
 
Besthairbrands.com recommends that returns are sent via a method of recorded delivery as we cannot be held responsible for undelivered items. Please note that you will be reimbursed for the cost of returning the item with a receipt of postage.
 
On receipt of the damaged items besthairbrands.com will send out a replacement immediately. 

 

10 besthairbrands.com RESPONSIBILITIES

10.1 besthairbrands.com has endeavoured to make the descriptions (including all images) of the Products as accurate as possible but we cannot be held responsible for changes in Size, Content or Presentation of Products made by the relevant manufacturer.

10.2 Because of the nature of the Internet besthairbrands.com provides and maintains ghddirect.com on an "as is", "as available" basis and makes no promise that use of ghddirect.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

10.3 besthairbrands.com will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communication outages, fire, flood, war or act of God.

10.4 These Terms do not affect your Statutory Rights as a consumer.

10.5 Subject as aforesaid, to the maximum extent permitted by law, besthairbrands.com excludes liability for loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such loss arises out of any problem you notify to besthairbrands.com and besthairbrands.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
any incorrect or inaccurate information on besthairbrands.com;
any interruptions to or delays in updating besthairbrands.com;
the infringement by any person of any Intellectual Property rights of any third party caused by their use of besthairbrands.com or any Product purchased through besthairbrands.com;
any loss or damage resulting from your use of inability to use the besthairbrands.com website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from our error;
any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading besthairbrands.com, or from transmissions via emails or attachments received from besthairbrands.com;
all representations, warranties, conditions and other terms which but for this notice would have effect.

11 Liability

11.1 The besthairbrands.com site is provided by us without any warranties or guarantees. You must bear the risks associated with the use of the Internet. If we are informed of any inaccuracies in the material on the besthairbrands.com we will try to correct them as soon as we can.

11.2 In particular we are not liable to you for the following:

11.3 Incompatibility of the besthairbrands.com with any of your computer or telecommunications equipment or software;

11.4 Technical problems or errors or interruptions of the besthairbrands site

11.5 Inadequacy of the besthairbrands site to meet your requirements.

11.6 To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (included but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss or privacy or loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the besthairbrands site.

11.7 Nothing in these Terms and Conditions excludes liability for death or personal injury caused by our negligence or fraud.

12 General

12.1 besthairbrands.com may change or withdraw any part of besthairbrands.com, or may refuse you access to the web site at any time if we consider it necessary.

12.2 besthairbrands.com may also terminate this Agreement and immediately remove, cancel or suspend access to and use of besthairbrands.com upon breach of any part of these Terms whatsoever.

12.3 Termination shall be without prejudice to besthairbrands.com's other rights.

12.4 besthairbrands.com acts as a principal on its own account and not as an agent for you or any other person.

12.5 If besthairbrands.com does not enforce any provision of this agreement such will not be considered a continuing waiver.

12.6 In the event that any part of these Terms is held to be unenforceable, such part will at besthairbrands.com's option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.

12.7 These Terms constitute the full agreement between you and besthairbrands.com and may only be amended in writing. They apply to the exclusion of all other Terms or Conditions of contract proposed.